Please note the following products are excluded from our return policy for hygiene reasons; socks, tights and underwear.
We can only accept item(s) being returned for an exchange or refund if they are in their original unused/unsoiled condition with the original product tags or labels still attached to the product they came with.
We cannot accept returns of certain items, including:
Any item that is not in its original condition, is damaged, or has missing parts.
Any item that has been worn and/or laundered.
Any item that has been defaced or personalised.
Items returned 30 days after delivery
We can only accept Returned item(s) back to our returns centre within 30 days of you receiving your order.
You are responsible for the return postage cost, providing we are not at fault. It is your responsibility to obtain proof of postage for item(s) returned to Glamskaters®, we recommend that you use a recorded delivery service.
Glamskaters® aim to process all refunds and exchanges within 48 hours of receiving of your returned item(s) excluding weekends and PT Bank Holidays.
If you are returning an item(s) for an exchange for other goods, Glamskaters® will charge for the redelivery of exchanged item(s) at the same rate as your original order delivery charge.
Please note we are unable to despatch the exchanged item(s) until we have received payment for redelivery.
If an your order is returned back to us because delivery has been refused or you have supplied an incorrect shipping address the item(s) will be refunded minus the original delivery charge.
Glamskaters® will process your Refund or Exchange once we have received back your returned items(s) to our Returns Centre and have inspected the returned goods.
Refunds or Exchanges are subject to your returned item(s) having a Return Authorisation Number and meet the returns criteria above.
Order Errors & Damaged Or Faulty Goods
Should there be an error with your order or a faulty or damaged item within your order, we require that you notify us by telephone on (+351) 960113171 from within the Portugal or email within 7 days of receipt. We will exchange the item for an undamaged replacement or the correct product, or refund the cost of the item if the product is not available.
You will not be charged for the return postage or the replacement postage in this case, providing you return the item via the method we advise.
Whilst in your care, the parcel is deemed your responsibility. If you lose, use or give away that parcel, no replacement will be provided. Once we have received the returned item, we will despatch the corrected order on a next working day service where possible.
Payment And Stock Availabilit
Goods and prices are subject to availability. All prices are inclusive of VAT where appropriate. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be offered where you have already paid for the goods and any postage charges if applicable.
When will I receive my exchange?
As soon as your return has been processed by our returns centre, replacement exchange products will usually be despatched with 48 hours.
How Long Does It Take To Process My Refund?
Refunds will usually take 3-5 working days to appear on your bank account.
Have You Received My Returned Goods?
As soon as your return has been processed by our returns centre, we’ll either process your refund or send out the exchange.